FAQ

Do you have questions?

Here you will find answers to frequently asked questions.

  • Contact: How can I contact Campus Deutsch?

    You are welcome to e-mail us at:

    office@campus-deutsch.at 


    You can reach us by phone at this number: 

    +43 677 625 000 44 

    (a WhatsApp call is also possible)


    Or you can send us a letter to the following postal address:

                                           

    Barbara Schmidt

    Nötsch 271                                                                 

    9611 Nötsch im Gailtal                                    

    Kärnten                                                                   

    Austria

  • Registration: How does the registration work?

    Write us an e-mail, give us a call or register online for one of our courses. 

    We look forward to seeing you!

  • Payment: How can I pay?

    You can easily make a bank transfer.

    Here are the bank details:


    Campus German

    Barbara Schmidt

    Kärntner Sparkasse  AG

    IBAN: AT41 2070 6046 0044 0186

    BIC: KSPKAT2KXXX

    Reason for payment: Name of participant + course level

    Please note: Any bank charges are to be paid by the participant.


  • Book: How do I get my book?

    As soon as we have received the start code from Hueber-Verlag, we will send you an e-mail with a detailed description of how to register.

    We're sure it will work. If you have any questions, please contact us.

    Info: All course materials are included in the course price. This means you get your book(s) as a gift with the course. In addition, the use of our great learning platform is free of charge for you and of course our video conferencing programme is available to you without restrictions.

  • What is a digital book?

    You get a digital book. You have to register once with Hueber interaktiv. Then you enter the start code that we sent you. The digital book is then ready to use. It's like a physical book, except that you have it on your computer. It's very easy to use - you can flick through it, write in it, do your exercises, mark important vocabulary and add notes - it's very easy to use. You will see.

  • How do I redeem my launch code for my digital book?

    You must first register once on the Hueber interaktiv media platform. You will receive a start code from us. You enter this code when you register. 

    However, you will receive an e-mail from us with detailed instructions.

  • Number of participants: How many participants are in a course group?

    To ensure that you get the maximum benefit from your language course, we try to keep the course groups as small as possible. 

  • Course types: What courses are available?

    We specialize mainly in individual courses and exam preparation courses.


    Is your special course not on offer? We can certainly help you. If you need help or have special requests, please don´t hesitate to contact us.

  • Cancellation: Can I cancel a course?

    If you need to cancel your course, a written cancellation of a booked course must be made at least one week before the start of the course. The cancellation is not valid until written confirmation has been received from Campus Deutsch. After that - even if the course or individual training is not attended - the full course fee is due. 

    The following cancellation fees will be charged: 

    Up to seven days before the start of the course: the cancellation fee corresponds to 25% of the course fee; this cancellation fee will not be refunded by Campus Deutsch.

    After that date or if the client does not show up or if the course is cancelled: No fees will be refunded, the full course fee must be paid.

    You can find more detailed information in our terms and conditions.

  • Zoom: When do I get the zoom link?

    You will receive the zoom link from your teacher. If you still haven't received the link 30 minutes before the course starts, check your spam folder. 

    If you have not received a link, please call +43 677 625 000 44.

  • Help: What do I do if I need help?

    Then please get in touch with us:


    You can send us an e-mail to  

    office@campus-deutsch.at.



    You can also call us (a WhatsApp call or message is also no problem):

    +43 677 625 000 44


    Or write to us:                                       

    Campus Deutsch

    Barbara Schmidt

    Nötsch 271                                                                

    9611 Nötsch im Gailtal                                     

    Kärnten                                                                   

    Österreich

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